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12 Jan

In that case, it is recommended to recreate your mail profile.

This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).

Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.

In Outlook 2013 and Outlook 2016, you’ll find that this option is no longer available as full details are also used to build the Contact Card.

Because of this, a new user may not be visible in the address book, or changes to a user’s name, address, etc.

may not be available even though such changes have been made in Active Directory.

The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.

It can be accessed when using a CUMC email account with Outlook and Web Outlook.